Privacy Policy

1. Introduction

This Privacy Policy explains how VizFlow collects, uses, stores, shares, and protects information when you use our AI-powered video, HTML animation, document-to-video, editing, export, billing, and account services.

By using VizFlow, you acknowledge that your prompts, uploaded documents, extracted text, images, scripts, subtitles, project edits, and related instructions may be processed to provide the service and to enforce safety and acceptable-use rules.

2. Information We Collect

We collect information you provide directly, information generated through your use of VizFlow, and information received from service providers.

• Account information, such as email address, user ID, authentication provider details, profile information, preferences, and language settings.
• User content, such as prompts, uploaded documents, extracted text, images, scripts, subtitles, HTML animation content, project names, generated videos, edits, comments, and export settings.
• Usage information, such as pages viewed, generation requests, credit usage, subscription status, feature interactions, timestamps, browser type, device information, IP address, logs, and error reports.
• Payment and billing information processed through payment providers, such as checkout IDs, subscription IDs, plan information, payment status, invoices, and limited transaction metadata. We do not store full card numbers.
• Moderation and safety signals, such as automated moderation decisions, blocked or flagged requests, abuse-prevention metadata, and policy-enforcement records.

3. How We Use Information

We use information to operate, secure, personalize, support, and improve VizFlow.

• To create AI videos, HTML animations, scripts, subtitles, previews, exports, and related project assets.
• To authenticate users, maintain accounts, manage projects, process subscriptions, track credits, and provide customer support.
• To detect, prevent, and respond to fraud, abuse, unsafe content, prohibited generation, policy violations, technical issues, and security incidents.
• To analyze service performance, troubleshoot failures, improve product quality, and develop new features.
• To send service, billing, security, policy, and support communications.

4. AI Processing and Moderation

VizFlow may send prompts, documents, extracted text, generation instructions, scripts, subtitles, images, and project context to AI model providers, storage providers, moderation providers, and other infrastructure vendors as needed to provide and secure the service.

We may screen inputs and generated content using automated moderation tools before or after generation. This may include identifying NSFW, explicit, sexually suggestive, harmful, abusive, hateful, violent, illegal, deceptive, or otherwise prohibited content.

We do not use your personal content to train base AI models unless we obtain your explicit consent or clearly state otherwise in a separate agreement.

5. How We Share Information

We do not sell your personal information. We may share information with service providers and partners who help us operate VizFlow, including authentication, hosting, database, storage, AI model, moderation, analytics, email, payment, customer support, and security providers.

We may also disclose information when required by law, to enforce our Terms and policies, to protect rights and safety, to investigate abuse or fraud, or in connection with a merger, acquisition, financing, or sale of assets.

6. Data Storage, Security, and Retention

We use reasonable technical and organizational measures designed to protect information, including access controls, secure storage, and service-provider safeguards. No method of transmission or storage is completely secure.

We retain information for as long as needed to provide the service, comply with legal obligations, resolve disputes, enforce agreements, prevent abuse, maintain billing records, and improve security. You may request deletion where applicable, subject to legal, security, and operational retention needs.

7. Your Choices and Rights

Depending on your location, you may have rights to access, correct, delete, export, restrict, or object to certain processing of your personal information. You can manage some information through your account or contact us at support@vizflow.xyz.

You can also stop using the service, delete projects where available, unsubscribe from non-essential communications, or adjust browser cookie settings as described in our Cookie Policy.

8. International Transfers

VizFlow and our service providers may process information in countries other than where you live. When we transfer information internationally, we use safeguards appropriate to the nature of the data and applicable legal requirements.

9. Children

VizFlow is not intended for children under 13 or for anyone below the age required to consent to data processing in their jurisdiction. We do not knowingly collect personal information from children. If you believe a child has provided personal information, contact us so we can take appropriate action.

10. Changes and Contact

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised date.

Questions or privacy requests may be sent to support@vizflow.xyz.